Returns

 

Returns:

We can’t imagine you won’t love your Oliver Thomas purchase—we love them and we’re pretty picky. That said, if for any reason at all you’re unhappy with your purchase, you can return it. All unused, undamaged merchandise in new condition (including tags) and original packaging may be returned within 30 business days from the delivery date. We’ll credit your refund to the original form of payment. Shipping and handling charges are non-refundable.

Products sold at a discount of 30% or greater are final sale and may not be returned or exchanged.

We do not accept exchanges at this time. Customers are responsible for all return shipping charges.

To begin the return process, please email customerservice@theoliverthomas.com with:

Your name

Purchasers name if different

Order number  

You will receive a response within 2 business days. 

Thank you!

Required*


Your order # is OT#### and is located on your email receipt