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Shipping & Returns

9/2023 Update


Shipping is free for orders of $199.00 or more after any applied discounts in the continental U.S.  Orders less than $199.00 will have a shipping cost based on the weight and the shipping zip code.

It may take 24-48 hours for tracking information to be available from the carrier.(Hang in there. It only feels like a lifetime.) We send all available shipping confirmations at the end of each day

Please note: Shipping information cannot be updated or changed by Oliver Thomas once the order has been completed and shipped from our warehouse. Please make sure all information under shipping is correct before finalizing your order.

Oliver Thomas is not responsible for lost packages with a confirmed delivery receipt from the carrier.

Ollie encourages all of his pack members to utilize the available services below, from the carrier selected, as the best way to protect the delivery of your purchase.

Options for managing your Oliver Thomas delivery:

FedEx, has a wonderful service called "FedEx Delivery Manager" that you can use to make any changes to your delivery once it is out of Ollie's paws!  Visit their LINK here!

The US Postal Service (USPS) offers a service they call "USPS Package Intercept" that you can use to make any changes to your delivery once it is out of Ollie's paws!  Visit their LINK here!


We can’t imagine you won’t love your Oliver Thomas purchase—we love them and we’re pretty picky. All unused, undamaged merchandise in new condition (including tags) and original packaging may be returned within 30 days from the delivery date.  After it is determined a refund meets our refund standards, we’ll credit your refund to the original form(s) of payment. If an item is returned and does not meet our criteria, you will receive an email explaining why the return was not accepted and the product will be returned to you. Shipping and handling charges are non-refundable.  

Once we receive the item, we’ll refund your original purchase price minus the original shipping costs and any discounts applied. Depending on your method of payment or credit card, it may take up to 1-2 business days for your credit to post to your account. Purchases made with an e-gift card for all or part of the total price will be refunded to the original e-gift card code minus any shipping and handling costs and any discounts applied.

Clearance items ($xx.95)  are final sale and may not be discounted, returned or exchanged.  Be sure to double-check size and color choice before placing order.

Customers are responsible for all return shipping charges.

Holiday Returns: Full price purchases made from November 15th to December 23rd will have until January 23rd to make a return. Merchandise must be unused, undamaged merchandise in new condition (including tags) and original packaging.

To begin the return process, please complete the online form below OR email with:

    • Your name
    • Purchaser's name, if different
    • Order number (OT##### on your order confirmation email)
    • Item(s) you wish to return

A member of Ollie’s Pawesome 🐾 Customer Service Team will be reaching out to you shortly with a reply to your message.

We accept return requests only for product purchased on  If you purchased your item at one of our Oliver Thomas retail partners, please contact their customer support team for their return policy and assistance.

Please note our customer service hours are 8:30am - 5:00pm EST, Monday - Friday excluding observed holidays.

the real Oliver Thomas drawing


Your Order Number is OT##### and is located on your order confirmation email

A member of Ollie’s Pawesome 🐾 Customer Service Team will review your submission and upon approval, email you a Return Authorization Number (RA) and directions for returning your Oliver Thomas item(s).