Shipping is free for orders of $175 or more after any applied discounts in the continental U.S. Orders less than $175 will have a shipping cost based on the weight and the shipping zip code.
At the end of each business day, we send a shipping confirmation with your order tracking number. It takes about 24–48 hours for tracking information to update on the carrier’s website. (Hang in there. It only feels like a lifetime.)
We can’t imagine you won’t love your Oliver Thomas purchase—we love them and we’re pretty picky. That said, if for any reason at all you’re unhappy with your purchase, you can return it. All unused, undamaged merchandise in new condition (including tags) and original packaging may be returned within 30 business days from the delivery date. We’ll credit your refund to the original form of payment. Shipping and handling charges are non-refundable.
Clearance items are final sale and may not be returned or exchanged. Be sure to double-check size and color choice before placing order.
Customers are responsible for all return shipping charges.
To begin the return process, please complete the online form below 🢃 OR email firstname.lastname@example.org with:
- Your name
- Purchaser's name, if different
- Order number
A member of Ollie’s Pawesome 🐾 Customer Service Team will be reaching out to you shortly with a reply to your message.
Please note our regular customer service hours are 8:30am - 5:00pm EST, Monday - Friday.