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Shipping & Return Policy


We can’t imagine you won’t love your Oliver Thomas purchase—we love them and we’re pretty picky. That said, if for any reason at all you’re unhappy with your bag, you can return it. All unused, undamaged merchandise in new condition (including tags) and original packaging may be returned within 30 business days from the delivery date. We’ll credit your refund to the original form of payment. Shipping and handling charges are non-refundable.

Products sold at a discount of 30% or greater are final sale and may not be returned or exchanged.

We do not accept exchanges at this time. Customers are responsible for all return shipping charges.

To begin the return process, please fill out the form below. You will receive a response within 2 business days. 

Thank you!

A lovely person who cares more about fashionable handbags than she should will get back to you shortly.


Your order # is OT#### and is located on your email receipt